All purchase orders must be emailed to email@example.com. To ensure accuracy, we do not accept new orders or changes to existing orders over the phone, in person, or to any other e-mail address.
Every purchase order email should include the following:
Bullet point list of items using Pedego item codes and descriptions
Shipping address and delivery phone number
Opening hours for the coming couple of weeks – to cover the delivery period
Any special delivery instructions
Please don’t include the order as an attachment of any form (e.g. Excel, PDF)
The parts price list is searchable and includes items codes for both parts and bikes (under a separate tab). We recommend using the search function in Excel (crtl-F) to find code numbers and descriptions, then cut and paste into the order email.
Shipping price breaks are applicable for multiple bikes shipping at the same time to the same location. If a bike from an order is out of stock, it will not contribute to the shipping break and/or get the initial shipping break when it becomes available.
An example email is below (using a template with your store info is a good idea):
This email confirms an order for the following:
1x 3151008 Interceptor III 48V 15AH Step Thru Seafoam Green w/ Seafoam Green Rims and BROWN Balloon Upgrade – free upgrade
1x 13004-36 Seafoam 26 inch Interceptor III Color Matched Fenders
4x 88002 Black Looney Bin Cage
Please ship to the following address and confirm the likely ETA: