Amy from Pedego Norfolk recently shared her new customer checklist with the rest of the Pedego family. It’s the most comprehensive we’ve seen. Feel free to customize this for your own use.
Add complete customer details into point of sale system. Make sure to get customer type, address, phone number, cell phone, significant other’s name. Add to email list. Always offer free bike delivery within your area.
10% off at the time of purchase – Military discount can get 15% off accessories at the time of purchase.
Kinekt Seat Post *
Cell phone holder
Drink holder and Bikase Cage Bracket
*should sell with every bike
WELCOME THEM TO THE PEDEGO OWNERS GROUP
Show them all the group rides we do: https://sites.google.com/view/pedego-adventures/pedego-adventures
Make them a key chain with the vinyl key ring to include one foldy lock key and one battery key. Put their name on a label and affix to the back of the battery. If they ever bring their bike back in, their name will be on their battery.
Register them at Pedego https://www.pedegoelectricbikes.ca/register-your-pedego/
There is a place for a second email. Always put firstname.lastname@example.org as the second email.
Register their lock (it is actually the key to the lock that you register) at https://seatylock.com/pages/key-registration-form
Fill out the buyer form from LeadCycles
REGISTER AT BIKEINDEX.ORG
This is just an add-on that we provide to them. Bike Index is the world’s best bike theft recovery platform, with the highest bike theft recovery rate of any bike registration service. We’re here to get your bike back. All it takes is a minute to register, for free, and we’ll tap into our network of hundreds of thousands of users and 1,000+ partnerships with law enforcement, bike shops, cities, and organizations to get your bike back.
SEND THEM A WELCOME TO THE PEDEGO FAMILY EMAIL
Send out this email and feel free to customize as appropriate.
Dear Customer Name,
Thank you so much for your purchase of our Pedego Electric Bikes. We are very excited about the fun times ahead and wanted to let you know that we are here to support you two and your bikes.
I have registered your bikes, batteries, and the keys to your locks on the Pedego website and the lock website, https://seatylock.com/. If you ever lose your keys, you will always be able to get a duplicate.
Here are a few of the ways we like to show the love to our Pedego Owner Family:
On many Saturdays & Sundays, we have Pedego Group Rides, which are always free for Pedego Owners and only a nominal fee for non-owners.
Pedego Owners Birthday Ride, bring your Pedego to our store for a ride on your birthday and get a special edition Pedego Norfolk t-shirt on the house (yep, free).
Pedego Friends Friday, where you bring in your Pedego and a friend, and the friend can ride one of our Pedegos for free. You and your friend can bike down the beautiful Elizabeth River Trail and stop at one (or more) of the lovely local restaurants, breweries and cafes. There are many spots along the ERT for fabulous photo ops for you and your friend.
We also love offering our Pedego Owners VIP Status, whereby you get:
Preferred scheduling for service
Discounts on Pedego accessories and other branded accessories
Free 100 mile & 2,000-mile tune-ups and discounts on all service
Invitations to other special Pedego Norfolk events
Pedego Norfolk thrives on your support, your referrals, and your reviews/feedback. You can find our calendar with updated events and links to leave a review by clicking here: Review links & Calendar
Positive Customer reviews on these sites is a great help to our store and our success, as it gives unbiased information on our store, our service, and our brand so that others can choose their electric bike store with confidence.
Thank you again for your loyal support,
The Staff at Pedego Norfolk & Pedego East Beach
223 E. City Hall Ave, Suite 101
Norfolk, VA 23510
Downtown Norfolk: 757-320-2400
Ocean View/East Beach: 757-937-0050
Amy Cell: (757) 672-8466